All warranties are covered by the manufacture. In the unlikely event that you receive a defective product, or becomes defective during it's warranty coverage. Please contact us for instructions on how to proceed. We can usually service the warranty if the product is less then 30 days old. Many of the manufactures prefer to deal directly with the consumer on warranty exchange. We will give you contact information when you call or email. We will provide a web link when ever possible for your convenience.
To help avoid returns, please be sure to ask questions on any products you are unsure of. We are staffed by qualified saltwater hobbyist and can help you find the best product for your needs. If you need to return an item, you first will need to contact us for an RA (Return Authorization) number. Any return shipped back to us without this RA number will be refused. To qualify for a return, you must meet the follow criteria.
1. Returns must be issued an RA number with in 30 days of invoice date.
2. Product must be unopened and in resalable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return.
3. Returns must be shipped back fully insured and properly packaged.
4. You must clearly mark the RA number on the outside of the shipping box. Do not ship any product back in it's product box.
Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused. Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping.
USA SHIPPING/DAMAGE CLAIMS
We ship United Parcel Service. US Postal Service, Airborne and Fedex available by special request. UPS is our primary shipper. We automatically email you a UPS Tracking number on all in house orders. Some larger items might be drop shipped which might not have tracking available. US Postal Service is mainly used for PO boxes and some small light packages. If you choose US Mail, it is at your own risk. What if it's damaged From time to time packages are going to show up damaged. This doesn't happen very often but unfortunately is just life in mail order. If this happens, you should contact us immediately and let us know what is damaged in your shipment. You will need to keep all original shipping boxes, packing and damaged item until we contact the shipper. We will file the claim on your behalf. Often the shipping company will want to come back and inspect the package. Once the claim is filed, we will ship you a replacement. NOTE: Livestock shipments do not qualify for damage claims. Most order placed by noon will ship the same day, however depending on order volume this may not be possible.
Unfortunately, we are no longer able to ship outside of the United States.
We are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site.
We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/sale newsletters.
There are basically two ways to get on our email subscription list:
- Subscribe Online & we'll send you the newsletters you sign up for.
- Make a Purchase Online & we'll automatically sign you up for related pet emails using the same address you provide for shipping confirmation.
Every purchase qualifies you for additional newsletter subscriptions, whether you are a new or existing subscriber. You may opt out at any time from our newsletters by sending an email.
All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.
We use computer "cookies" only to assist us in identifying our valued returning customers and tracking items placed in their shopping carts. No personal information is stored in your cookie. If you attempt to shop and have cookies disabled, we will not be able to remember items you have placed in your shopping cart.
If you have any questions regarding our privacy practices, please contact us.